FAQs – First-Responder-Technologies

FirstResponder® FAQs

Questions About Ozone:

Compared to most other methods of cleaning and disinfection (i.e. chemicals and fumigation) ozone gas is a much safer alternative as there are no serious negative effects from exposure. The absolute worst-case scenario from an accidental exposure to the highest concentrations of ozone that our unit is capable of generating is dryness of the mouth, coughing and irritation of the nose, eyes, throat and chest. In some cases, there may be laboured breathing, headaches, minor inflammation of the eyes, and fatigue. Irritation from ozone gas exposure is fully reversible and leaves no long term damage of any kind.

Our instruction manual contains clear and precise language on the safe handling and use of the device and ozone gas. When closely adhering to the safety instructions within the manual, there is little to no chance of exposure to extremely high concentrations of Ozone.

Yes, our ozone sterilizers are versatile products that may be used in any enclosed space, whether it be a laboratory, office, bathroom, bedroom, closet, etc.

In short, no. Ozone sterilizers should only be used within areas devoid of people and/or animals.

Ozone gas, like any other strong oxidizing agent, can cause physical irritation if it is inhaled. These effects are temporary and subside within minutes after removing oneself from a highly Ozone concentrated space.

When sterilizing an enclosed space, follow the instructions within the product manual for room preparation (section II in Operation: Preparing the Area to Be Sterilized)

Time requirements vary according to the size of the room, ozone generation time should be around ~1 second for every 1 cubic foot of space.

All ozone sterilizers come equipped with our patented “scrub cycle”, it works by drawing in any remainder ozone gas molecules through a set of carbon filters which manually break down the ozone molecules into oxygen molecules. At the conclusion of the second cycle, the space is completely sterile as well as ozone-gas free!

The scrub cycle is capable of breaking down the level of ozone gas to less than 0.01 ppm. This is a safe level of ozone gas according to FDA guidelines.

Our E4110FRS ozone sterilizer emits 16,000 mg of ozone per hour, a single sterilizer is capable of sterilizing a maximum sized space of ~320 cubic feet.

Our E4110FRMS Metro ozone sterilizer emits 48,000 mg/ of ozone per hour, a single sterilizer is capable of sterilizing a maximum sized space up to 860 cubic feet.

For spaces that are larger than the maximum size, we recommend the use of more than one ozone sterilizer and running each simultaneously within the space, at opposite ends of the space.

No, ozone gas cannot penetrate beneath surfaces. For effective sterilization, spaces should be kept open and should not be covered or blocked in any way.

Yes, extension cords may be used; only use a 12 gauge power cord with our ozone sterilizers (it should read 12 AUG on the labeling for the power cord)

The type of fuse you will need is a slow-blow fuse; 2 Amp, 250 VAC

These may be found at most home supply stores or may be ordered online. An online example may be found here: https://www.homedepot.com/p/Cooper-Bussmann-MDL-Style-2-Amp-Fuse-5-Pack-MDL-2/203110361

Questions About UV-C Light:

UV-C light is an extremely powerful and effective germicidal agent and can be a safety concern if not used correctly. Appropriate clothing that covers the arms, legs, neck, ankles, and wrists should always be worn to ensure that the risk to health and safety from UV-C exposure is low.

It is recommended that gloves be worn, especially when operating the UV-C handheld device; at a minimum, nitrile, latex, or tightly woven fabric gloves are recommended. It is important to always wear protective eyewear when working with UV-C sterilization equipment. All UV-C equipment comes supplied with hard, durable, scratch-resistant, non-UV transmissive glasses to safeguard users from UV output without reducing visibility.

Our handheld device comes in two versions: plug-in (E500UVCH) and portable (E500UVCP). The plug-in version must have continual access to an electric outlet while the portable version is battery-powered and is rechargeable.

Our UV-C handheld devices are capable of spot sterilization, roughly an area of 18 inches by 18 inches

When used as instructed (i.e. six inches away from targeted surface) this device has the ability to disinfect bacterial/viral contaminants (including COVID-19) in less than a minute.

Not at all! Both devices are light (less than 2.5 pounds) and are designed to be held for minutes at a time without any physical strain.

The SteriZap UV-C Room Sterilizer is capable of sterilizing a circular area up to 254.47 square feet with the sterilizer at its center.

For sterilization of areas that are outside of the 254.47 square feet zone, the UV-C Room sterilizer may be moved to different sections of the area and may be run in each section so that all areas receive effective UV-C treatment.

Alternatively, multiple UV-C Room sterilizers may be run simultaneously in different sections of the area.

The SteriZap UV-C Room Sterilizer operates in 15-minute increments; a single 15-minute cycle is well within the time frame required to kill all listed pathogens. The most sensitive pathogens will be killed in a matter of seconds, heartier pathogens cannot survive longer than several minutes under UV-C light.

UV-C light treatment will not cause damage to computers, radios, cell phones, etc.

If, however, there is electronic wiring exposed, UV-C light treatment may result in degradation to exposed wires over time (i.e. cracks to the wires may occur) however, most electronic devices enclose this wiring internally, so there is no risk of wiring being exposed to UV-C light.

If you happen to have any devices where this is not the case, we recommend either removing these devices or shielding the exposed wiring with a covering when performing a UV-C light treatment.

UV-C light can affect plastics and synthetic materials, however, it generally requires daily UV-C light treatment over a number of years, usually a decade or longer, before the effect becomes visible. Fading or discoloration is what may happen over time, there is no significant effect on the strength or resiliency of the material.

Pathogens are killed when they are within the UV-C field of light emission, meaning that the light must be able to hit them directly in order to kill them. Pathogens that are covered, concealed, or otherwise not located within the path of UV-C light emission will not be killed.

The working life of our UV-C bulbs is rated 8,000 hours.

IMPORTANT NOTE: UV light will naturally fall away from its designated wavelength spectrum over time, it is therefore mandatory that UV-C bulbs be replaced every 2 years regardless of how often they are used or if they still emit UV light.

You may install the replacement UV-C bulbs without the assistance of a technician, there is a set of easy to follow instructions included within the manual.

Questions About Electrostatic Sprayers:

Even if the sprayer is pointed at only one side, the positively charged particles quickly spread out automatically and seek negatively charged surfaces. Surfaces that are already positively sprayed will repel the new positive charged particles and move to uncovered negatively charged areas. The result is complete coverage of the intended disinfection area.

No, our electrostatic spray devices emit a fine mist of spray which will coat the surface and quickly evaporate thereafter. No need for any physical wiping.

Both the SteriZAP Electrostatic Backpack Sprayer and the SteriZAP® Germicidal Sprayer can be used with all EPA approved disinfectant liquids or with Germicidal Tablets.

We also sell EZ Bleach™ Disinfectant Tablets specific for use with our electrostatic spray devices.

Our SteriZAP® Electrostatic Backpack Sprayer holds up to 10L of chemical fluid; our SteriZAP® Germicidal Sprayer holds up to 1L of chemical fluid.

General Questions:

Exact lead times will vary according to the quantity and the type of product ordered. Generally speaking, you will receive your product within 3-5 business days from the date your order is placed. If we anticipate an extensive lead time on your order, we will contact you directly.

Absolutely! We ship our full line of products nationwide and worldwide. Just let us know the list of locations you need your products delivered to and we will do the rest!

All of our products come with a manual that contains detailed, easy to follow instructions for operating your sterilizer. For additional information on how to properly operate the device, you may access our online training video on the product homepage.

In addition, we offer customer technical support assistance for all of our devices: (858) 457-1919; Monday-Friday, 8 am-4 pm Pacific West Coast time.

Yes! We offer a generous 1-Year Warranty for our full line of products that includes services such as complimentary to and from shipping, repairs, and exchanges.

We recommend full sterilization of high-traffic areas at least once per day.

Yes, we are a sole source. You may request an electronic copy of our sole source letter via email: info@genlantis.com

We have an EPA registration number for all of our sterilization equipment. Our EPA Establishment Number is: 091 845-CA-001; We also carry CE-certification for this equipment

We also carry two U.S. issued Patents: Nos. 9,623,140 and 9,987,388.

Still have questions?

If you cannot find an answer to your question, please feel free to contact us and we will get back to you shortly!

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